If security issues or points of vulnerability arise, such as the loss of electronic devices containing sensitive data or hacker and malware attacks against IT systems operated by TUM, they must be reported as soon as possible.
The OTRS (Open Ticket Request System) software, which is designed for processing customer inquiries, is used by TUM IT Support. You can use OTRS for your own purposes, in which case IT Support can help you set up ticket queues if desired.
Leibniz-Rechenzentrum (LRZ) has campus agreements and software licenses in place with numerous manufacturers, which in most cases allow the TUM employees to get products at no cost or at extremely reasonable cost. Go to campus agreements
The Rechnerbetriebsgruppe (RGB) of the TUM Departments of Mathematics and Informatics has responsibility for coordinating and managing the budget for the funding programs run by the German Research Association (DFG), which is engaged in funding scientific instruments and equipment, among them the CIP/WAP funding requests. Further information
All TUM buildings, as well as LMU, the Munich University of Applied Sciences and the Weihenstephan University of Applied Sciences, are connected via the Munich Research Network (MWN), which also provides access to the German Research Network (DFN) and the Internet.
The directory can be used to access up-to-date personal data, as well as to customize restricted access to legal and organizational elements of your own system. At the simplest level, the identity management sys-tem can be used as an authentication and authorizing instance, as well as for inquiries related to data about specific people.
If required and with the appropriate clearances based on data privacy laws, all or part of the databases can be transferred to your own systems.
The central active directory (AD) is provided by the LRZ. TUM utilizes it to manage identities, rights, computers and IT resources. The users and groups are extracted from TUMonline for provisioning by the AD. Rights management is handled by local administrators who assume this responsibility within their own organisation. Proprietary hardware, such as data storage for the department, can be connected at any time.
LRZ offers monitored operation, or so-called attended housing, of proprietary Linux servers or Linux clusters that are housed in the LRZ computing center. LRZ is responsible for the hardware and the maintenance of the operating system while the client is responsible for the application.
TUM offers highly-available virtual server instances that are housed in a high-security section of the LRZ computing center. Depending on the desired operating system (SLES/Debian/Windows Server), LRZ also handles the installation, maintenance and day-to-day operation.
The LRZ Compute Cloud is designed as an Infrastructure-as-a-Service offering based on the OpenNebula open source solution. Compute Cloud is a flexible, simple and fast way to adapt computing resources dur-ing potential peak loads.
The IT Service Center, in conjunction with the LRZ, provides a system for administering managed Windows PCs. Organisations can define various PC types and software packages, such as admin or laboratory PCs, which are integrated in the active directory. The software is automatically installed, administered and updated through SCCM.
The LRZ provides a system for administering managed Apple computers under OSX in the Munich Scientifc Network (MWN). With these tools you can reduce the administration of the life cycle management for your chair MACs to a minimum.
Client Management (Baramundi)
Several areas of the university use the Baramundi software for client management as a supplement to the managed TUM-PC. Although these areas have barely been networked to date, cooperation between the various areas of TUM certainly makes sense, particularly when it comes to configuration problems or contract negotiations.
If you use Baramundi and are interested in internal TUM cooperation, please contact Mr Robert Dietl at the Civil, Geo and Environmental Engineering Department.