TUM IT Support

Note: If possible, please contact us by e-mail. We are currently working from home and cannot answer your call. If it is not possible for you to send us an e-mail, please leave a message on our answering machine and we will call you back as soon as possible.
Thank you.



The TUM IT Support is your first point of contact for questions and problems related to the university's centralized IT services and applications. Here's how you can reach us:

  • E-Mail: it-support@tum.de
  • Telephone: +
  • Local support: IT support personnel are located at facilities around the campus (in case you are required to present proof of identification when changing your password, for instance):
    • Downtown Campus Munich: Karlstr. 45, 5th floor. Opening hours: Monday - Friday 9-17.
    • Garching Campus: Boltzmannstr. 10, 85748 Garching b. München, room 10. Our opening hours vary, please contact us by phone or e-mail to fix a date.
    • Weihenstephan Campus: ITW Helpdesk, Maximus-von-Imhof-Forum 3, Dachgeschoss, DGL 05. Opening hours



IT support at the departments

For department-specific questions, you can also contact the local IT support of your department.