Information & Assistance


If possible, please contact us by e-mail. We are currently working from home and cannot take your call. If you are not able to send us an e-mail, please leave a message on our answering machine and we will call you back as soon as possible.
Thank you.


You have a problem or a question related to TUM IT? Our IT-Support is your first point of contact:

Please use also the internal search or the FAQ (frequently asked questions).

Documentation & manuals

Here you can find IT user guides, documentations, manuals, etc. Go to documents

Training & video tutorials

We offer introductions, training and webinars for our IT services, also available as videos. Go to trainings

Reporting IT security-relevant incidents

All IT security-relevant incidents and vulnerabilities should be reported. Reportable incidents include e.g. loss of electronic devices containing sensitive data, hacker attacks as well as propagation of malware through IT systems operated by TUM. Go to the centralized IT security reporting system

Campus Agreements

TUM enjoys access to a range of attractive campus agreements for purchasing IT products and services. Campus agreements

Guidelines & Service Agreements

We have assembled a selection of IT-related guidelines and service agreements. Go to documents