Correct answer!
You made the right decision.
This email is authentic. Whoever received it, should change his password for the Adobe services and all other services for which the same account data (user name and password) were used.
Why is this not a phishing email?
- This email is targeted toward a private email address.
- This email was written in proper business English.
- The recipient was informed that the Adobe account was hacked and that the user name and password were stolen.
- The recipient should set a new password for the Adobe website.
- The email originates from "Adobe Support."
- Max Mustermann has an Adobe.com account, which makes this email relevant.
This email clearly illustrates how problematic it is to explain the potential danger to a user. Always check to see if you have an account with the service in question. If you are not sure if you have an account there, do not click on the link in the email. Instead, go directly to the website.
From: Adobe Customer Care <email@mail.adobesystems.com>
Sent: Friday, 15 November 2013 16:10
To: <max.mustermann@tum.de>
Subject: Important Password Reset Information
Important Password Reset Information
To view this message in a language other than English, please click here.
As we announced on October 3, 2013, we recently discovered that an attacker illegally entered our network and may have obtained access to your Adobe ID and encrypted password. We currently have no indication that there has been unauthorized activity on your account.
To prevent unauthorized access to your account, we have reset your password. Please visit www.adobe.com/go/passwordreset to create a new password. We recommend that you also change your password on any website where you use the same user ID or password. In addition, please be on the lookout for suspicious email or phone scams seeking your personal information.
We deeply regret any inconvenience this may cause you. We value the trust of our customers and are working aggressively to prevent these types of events from occurring in the future. If you have questions, you can learn more by visiting our Customer Alert page, which you will find here.
Adobe Customer Care
Adobe, the Adobe logo and Adobe PDF logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. All other trademarks are the property of their respective owners.
©2013 Adobe Systems Incorporated. All rights reserved.